Yes! Every piece is handcrafted by professional artists—no prints or digital copies. We use museum-grade acrylics and 350-400gsm cotton canvas for lasting quality.

Absolutely! Please send details via info@visualarti.com, and our artists will create it in oil or acrylic. We'll send you the picture and video updates before shipping.

Both! Framed pieces come with pre-installed hardware; unframed canvases are packed in rolled.

All artworks on VisualArti are made to order. Here’s the process:

1. Order placement: Once you order, our artist starts creating your piece.
2. Preview & approval: After completion, we send a preview photo/video. If you’re happy, we dry, frame (if selected), and ship.
3. Revisions: Not satisfied? We’ll adjust or redo the artwork before shipping.

This ensures each piece meets your expectations!

Once the artwork is completed, we’ll send you a photo and video for review. You can approve it, and then we’ll ship it out. This lets you ensure it meets your expectations before it’s dispatched!

Yes, we offer free shipping worldwide.

Yes! We offer free shipping. Here’s the breakdown:

• Framed art: Shipped via UPS/DHL Express in museum-quality wooden crates for maximum protection.
• Rolled canvas: Sent by FedEx/UPS Express.

All shipping, framing, and custom wooden crates are included in the price—no extra costs!

We utilize reputable shipping carriers including DHL, FedEx, UPS, and TNT.

1. Tube Shipping (for canvas works only)
Canvas artworks are rolled and packed in high-quality hard paper tubes, ideal for oversized pieces. This method ensures both shipping safety and cost efficiency.
Upon arrival, local framers can easily stretch the canvas (attaching it to wooden stretcher bars) or frame it.

2. Cardboard Box Shipping (small-sized stretched/framed art)
Artworks are flat-packed in sturdy, well-protected cardboard boxes, filled with high-standard cushioning materials to ensure stability during transit.
From Visualarti to your home, enjoy gallery-level packaging protection throughout the journey.

3. Crate Shipping (large-sized stretched/framed art)
Equipped with custom wooden crates, lined with international-standard cushioning materials to keep artworks secure during long-distance transport.
Crates are tightly sealed, providing museum-grade protection for large artworks.

The price includes shipping but not customs duties or taxes. Customers are liable for any import taxes and duties. We’ll assist with customs communication if needed.

Hassle-Free Returns & Exchanges

• Easy Process: Request a full refund or replacement—just as simple as making the purchase.
• 30-Day Guarantee: Not satisfied? Return the painting in its original packaging and condition within 30 days of receipt. No questions asked!
• How to Start: Email us at Info@visualarti.com with your order details.

Once we receive the returned items, your refund will be processed within3 business days. For PayPal users, the transaction will appear in your accountwithin 3 business daysafter processing.

Though we pack paintings in sturdy paper tubes for safe delivery, damage may occasionally occur.Critical steps if damage is found:

Step 1:

Ask the courier to endorse "damaged" on the waybill if the package shows signs of damage.

Retain the package after confirming damage with the courier.

Step 2:

• Photograph the damaged packaging (all sides) and artwork immediately.
• Send images to us along with your order details—we’ll handle claims with the courier and arrange a replacement.

If the package is left at your door,skip step 1 and proceed directly to step 2.

Keep the damaged painting and packaging until the issue is resolved.